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Herman Miller Design Yard
A partner with Herman Miller for over 30 years, Continental
is one of only 54 dealer partners chosen to participate in the
Herman Miller Certified Network of Dealers. Herman Miller has
made customer satisfaction a category in the performance criteria
against which organizations are assessed in order to become
and remain a member of the Certified Network. The criteria measures
and monitors:
• How accurately the organization understands our customers'
requirements for products and services
• How effectively customer service is managed and how responsive
the organization is to our customers' requirements
• How consistently the organization employs methods to follow
up with our customers on products and services to determine
satisfaction levels and gain information for improvement
www.hermanmiller.com
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